An All-In-One Solution For Your Website’s Maintenance, Security, And Support.
We Supply The Tools And Knowledge For Growth.
It’s your brochure. It’s your marketing tool. It’s your storefront. Your website is crucial to your business. It also generates leads, customers and revenue (or at least it should). It’s a channel through which customers, suppliers, potential new staff and partners will find you and engage with you. It is fundamental to the success of your business and you want peace of mind that it will be up and available for your audience 24/7 without interruption.
Keeping your website up to date, backed up and secure can be time consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff and partners. For some of you, it even takes precious time away from your family. Technology continues to evolve and there is no way you can keep abreast of all the trends and developments.
Software needs updating. All software. Including the software that powers your website. Your competitors are waking up (or maybe leading the way) and innovating with new websites and online strategies. The world is getting smaller as more of us connect to the web and that means that it is only going to get harder to keep up, let alone stay ahead of the pack. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses everyday. It’s the nature of the world we live in and unfortunately websites are an easy target.
Since you’re reading this page, chances are that we know your website intimately because we built it or have at least worked on it. We know every line of code and all of the variables and combinations of things that hang together to make it work. We also know the software your website is built on very well. So we are in the best position to keep your website up and running and open for business and we can do that with one of our Website Maintenance Plans.
Please read our Website Maintenance Agreement before getting started.
Easy to work with
BCP really enhanced our web presence! They were very easy to work with, implemented a lot of really good ideas, redesigned our logo, and I’m glad to say that their new design for our site has generated more sales! I would highly recommend them to any small business that is looking for a fresh look and a professional web presence.
– Chris, Bryter Signs
Nope. Your website maintenance monthly time is there for you every month to reserve your place in our schedule and our resources, therefore it does not rollover.
Our Enterprise plans are customized to the client and allow for a time block for that month specific to their needs.
The whole purpose of our website maintenance plans is preventative care, so we hope to prevent anything from happening. However, in the case your website does need life saving help, we’ll be there right by it’s side. We can’t promise your website won’t be hacked, but can promise we will do everything in our power to prevent it. We’ll also assist in restoring it and cleaning up of your website with one of our backups.
Yes. Really.
We want to have a great relationship with you and your website, and we would hate to see you go, but we understand that financial needs weigh on many decisions and don’t want to lock anyone in. Request a cancellation via email, and we will immediately stop the next payment.
Support time covers small tasks that take us less than 30 minutes to complete.
Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game. For example: plugin research and setup, theme or stylesheet changes, embedding third-party scripts, server or DNS changes, configuring forms, general WordPress questions and assistance.
We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.
We will respond to all maintenance request within 24 hours on weekdays and 48 hours on weekends or holidays, via email or phone, with a confirmation that the request was received and an estimated completion date for each action item in the request. Maintenance requests received after 3:00pm EST may not be completed until the next business day unless prior arrangements have been made.
This does not mean your maintenance request will be completed in that time frame, it means we will communicate to you when it will be done.
Scheduling is a priority for us. We schedule all work for the month in advance to maintain a workflow that is conducive for our business and for all of our Clients.
Definition of an Emergency: An Emergency is when a website problem interrupts your business monetarily, for instance an eCommerce site that goes down or has problems with checkouts, or it is totally down or offline. Otherwise it is not considered an emergency.
If you do qualify for an emergency situation, please let us know and we will do our best to help you ASAP.
Expedited services – If you feel that your changes are imperative and need to be done quickly, but don’t qualify for our definition of an emergency where the problem interrupts your business monetarily, then you may pay a $400 one time fee to have your maintenance request placed on our schedule to be done within 24 hours if request is presented on a weekday or non-holiday before 3pm EST.
Email is our best form of communication since it yields the fastest response. However, we know brainstorming works best on the phone or on a video call. These consulting calls are reserved for our Business and Enterprise clients. They help focus a trajectory of the website for growth and improvements. Many times clients use this time to online screen-share small updates or training.
Sessions must be scheduled at least one week in advance and unused sessions do not roll over from month to month.
If you have a project or task that requires more than your dedicated monthly time, we will send you a quote for you to approve separately from your plan. However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for time exceeded at our current support rate of $130/hr.
Yep!
Yes, there is a $300 onboarding fee for a site that we did not create, or a site that has not had a care plan with us in the last 3 months. Additionally, we may ask you to resolve issues with your site before we can onboard you onto our website care plan services.
We welcome clients who are looking for a long term relationship with a dedicated webmaster.
When you sign up you will enroll your credit card, this credit card will be automatically charged on the same day every month.
** These plans are intended for WordPress websites. If you do not have a WordPress website, but would like us to handle your website maintenance, please give us a call at 904-710-3203. We’ll be happy to discuss other options for you.
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BCP Digital Marketing is an award-winning digital agency based in Jacksonville, FL USA. We offer a broad range of online services including: web design, web development, ecommerce services, SEO services, logo design and web hosting.
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